Cancellation Policy
At Super Buggies Puerto Plata, we understand that travel plans can sometimes change. We have created the following cancellation policy to be as fair as possible to both our guests and our team.
Cancellations Made by the Customer
To ensure a smooth process, please adhere to the following guidelines when canceling your booking:
- Full Refund: A 100% refund will be issued for all cancellations made more than 24 hours before the scheduled tour start time.
- No Refund: Cancellations made less than 24 hours before the scheduled tour start time are not eligible for a refund.
- No-Shows: Customers who do not show up at the agreed-upon pickup time and location will not receive a refund.
Cancellations Made by Super Buggies
Your safety is our absolute priority. In the rare event that we must cancel a tour due to severe weather conditions, operational issues, or other unforeseen circumstances, you will be offered two options:
- Reschedule your tour for another available date and time at no additional cost.
- Receive a full 100% refund.
Special Policy for Cruise Ship Passengers
We understand the unique nature of cruise travel. If your cruise ship is unable to dock at the port in Puerto Plata (Amber Cove or Taino Bay) for any reason (such as weather or itinerary changes), we guarantee you will receive a full 100% refund.
How to Request a Cancellation
To cancel your reservation, you must contact us directly through one of the following official methods. Please have your booking confirmation details ready.
- Email: info@superbuggiespuertoplata.com
- Phone / WhatsApp: +1 (809) 841-4125
Please note that cancellations requested through third-party agents or social media may not be processed in time.
We appreciate your understanding and cooperation. If you have any questions about this policy, please do not hesitate to contact us.