Frequently Asked Questions

Booking is easy! You can book directly through our website by selecting your desired tour, choosing a date, and completing the checkout process. You can also contact us via WhatsApp or phone at (809) 841-4125 for assistance.

We offer a full refund for cancellations made at least 24 hours before the scheduled tour time. Cancellations made within 24 hours are non-refundable. Please see our full Cancellation Policy page for details.

Yes! We love hosting groups. We offer special discounts for groups of 6 or more people. This is a key part of the Super Buggies FAQs. Please visit our contact page to request a personalized quote for your group.

We recommend bringing sunscreen, sunglasses, a bandana or face covering for dust, closed-toe shoes (no flip-flops), a swimsuit if your tour includes water activities, a towel, and a camera. It's also a good idea to bring some cash for souvenirs or tips.

Yes, round-trip transportation from most hotels and cruise ports in the Puerto Plata area is included with our tours. Please specify your location when booking, and we will confirm the pickup time and location.

This depends on the specific tour. Most of our full-day tours include a delicious Dominican lunch and refreshments. Please check the details of your specific tour on our tours page for more information.

Your safety is our priority. We monitor the weather closely. In case of severe weather that makes the tour unsafe, we will contact you to either reschedule for another day or provide a full refund. You can check the local forecast on a reliable site like AccuWeather.

Yes, all drivers must be at least 18 years old and present a valid driver's license. Passengers can be of a younger age, but please check the specific tour details for any age restrictions.

Your safety is our number one priority. All tours begin with a comprehensive safety briefing. Our professional guides are with you at all times, and we provide all necessary safety equipment, such as helmets. Our vehicles are regularly inspected and maintained to the highest standards.